Last updated April 27, 2026
This Acceptable Use Policy (also referred to as our “AUP”) applies to anyone who uses Poolside, Inc.’s (“Poolside”) Products (as defined in the Poolside End User License Agreement), and forms part of the Poolside End User License Agreement or other agreement between you and Poolside that governs your use of our products and services (“Agreement”). This AUP is intended to help our users stay safe, while ensuring our products and services are being used responsibly. Any capitalized terms used but not defined here will have the meaning outlined in the Agreement.
We cannot predict all beneficial or abusive uses of our technology, which is why the prohibited or restricted conduct in this AUP is not exhaustive. If we learn that you have violated this AUP, we may throttle, suspend, or terminate your access to our products and services. If you discover that our model outputs are inaccurate, biased, or harmful, please notify us at notices@poolside.ai.
This AUP is calibrated to strike an optimal balance between enabling beneficial uses and mitigating potential harms. Poolside may enter into contracts with certain governmental customers that tailor use restrictions to that customer’s public mission and legal authorities if, in Poolside’s judgment, the contractual use restrictions and applicable safeguards are adequate to mitigate the potential harms addressed by this AUP.
1. General Use Restrictions
When using or interacting with any of our products or services (including our websites), you may not contribute anything (including any inputs, training data, or user-generated content) or otherwise use them in ways that:
Violate Rights or Laws
Infringe or violate the intellectual property rights or any other rights of anyone else (including ours);
Violate any law or regulation, including, without limitation, any applicable export control, sanctions, and trade compliance laws, privacy and data protection laws, and laws related to consumer and child protection, SPAM, obscenity or defamation;
Engage or Promote Illegal or Harmful Activities
Engage in or promote any illegal activity such as terrorism; cybersecurity crime; organized crime; or child sexual exploitation or the generation of Child Sexual Abuse Material (CSAM)
Create, distribute, or facilitate sexually explicit content, including content that depicts or describes sexual intercourse or sex acts, sexual fetishes or fantasies, or erotic interactions
Create or enable the exchange of illegal or highly regulated weapons, goods, or services
Engage in practices that are dangerous, harmful, fraudulent, deceptive, abusive, predatory, threatening, harassing, defamatory, obscene, or otherwise reasonably objectionable
Engage in the unauthorized practice of any regulated profession, including the financial, legal, or medical/health professions
Incite Violence, Harm or Discrimination, or Exploit Vulnerable Populations
Incite or promote violence, hatred, or discriminatory behavior
Spread false, misleading, or harmful information, including content designed to deceive or mislead voters, interfere with election integrity, or impersonate real entities to falsely attribute content
Promote harm or injury of any person or self-harm, including self-injury, suicide, disordered eating, or content that promotes unhealthy or unattainable body image standards
Exploit any of the vulnerabilities of a person (e.g., age, disability, or socio-economic situation)
Threaten Security or Privacy
Compromise critical infrastructure or systems, including power grids, water treatment facilities, medical devices, telecommunication networks, or air traffic control systems
Jeopardize the security of your account or anyone else’s (such as allowing someone else to log in to our products or services as you)
Attempt, in any manner, to obtain the password, account, or other security information from any other user
Violate the security of any computer network, or crack any passwords or security encryption codes, circumvent safeguards or safety mitigations in our products or services, or engage in unauthorized activities that violate the security of any service or system
Create or distribute malware, ransomware, or other malicious code; develop tools for denial-of-service attacks, botnets, or unauthorized interception of communications; or develop persistent access tools designed to operate below normal system security levels
Synthesize, design, or provide material assistance in the development of chemical, biological, radiological, or nuclear (CBRN) weapons or their precursors, including modifications intended to enhance lethality, evade detection, or circumvent medical countermeasures
Misuse Our Services or Technology
“Crawl,” “scrape,” or “spider” or otherwise extract data or output from our products, services, or model outputs (through use of manual or automated or programmatic means), other than via our documented APIs for our products and services
Reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas or algorithms of our model, Poolside IP or any software, documentation or data related thereto
Use inputs or outputs to train, fine-tune, or distill a competing AI model without Poolside’s prior written authorization
Create similar or competitive products or services as our products or services or otherwise compete with us or assist any others to compete with us
Agentic and Automated Use
When using our products or services in agentic configurations (where the model executes multi-step tasks, calls tools, accesses external systems, or takes actions with real-world effects) the same restrictions in this AUP apply. In addition, you may not:
Deploy agentic configurations that take irreversible or high-impact actions (including executing code in production environments, sending communications, or modifying data) without appropriate human oversight and authorization mechanisms
Use agentic capabilities to automate abuse, circumvent platform guardrails at scale, or coordinate harmful activity across multiple systems or accounts
Represent to end users that autonomous model-generated actions reflect human judgment where no human review has occurred
2. Prohibited Use Cases
In addition to the above general use restrictions, when using our AI models and related products specifically, you may not use, deploy, or develop any application, system, or workflow for the following purposes:
Intellectual Property Infringement and Illegal Content
Reproducing, distributing, or otherwise exploiting copyrighted works, trademarks, or other protected intellectual property without authorization, including using our products to generate, facilitate, or scale infringing content
Violating any applicable law or regulation, including laws related to child protection, obscenity, or defamation
Generating, distributing, or facilitating Child Sexual Abuse Material (CSAM) or any content that sexually exploits or endangers minors
Interference in Elections or Conducting Surveillance
Interfere in political campaigns or election processes
Creating any software program for gathering information on or searching for an individual or group in order to track, target or report on their identity, including using the product for facial recognition, covert tracking, battlefield management applications or predictive policing
Automated Scoring or Decision-Making
Utilizing any SDK to assign scores or ratings to individuals based on an assessment of their trustworthiness or social behavior
Eligibility for parole or sentencing decisions
Making automated decisions about the eligibility of individuals for financial products and creditworthiness
Making automated decisions about the employability of individuals or other employment determinations or decisions regarding eligibility for housing, including leases and home loans
Prohibited or Hazardous Applications
Any applications, practices, or use cases that are prohibited under applicable laws, such as those prohibited under EU AI Act
Any use that is sensitive, critical, unsafe, high-risk, or hazardous (including any use that could result in death or serious bodily injury, catastrophic damage, warfare, or the operation of critical infrastructure)
Any applications, practices, or use cases that would result in our AI models and related products being declared a high-risk AI system or that otherwise qualifies as “high-risk” under the EU AI Act
3. Safety Measures Requirements
Without limiting any requirements under the agreement between you and Poolside, we require that you implement the additional safety measures listed below:
Human-in-the-loop: You must ensure that any application you develop or decision you make from using our products complies with all applicable laws and regulations, including any requirements for human review, special audits and testing, consent, notice, or disclosure. For example, if you are using or deploying our products and services as part of providing legal, medical, or financial advice to consumers, any content that is provided to your end users or customers must be reviewed by a qualified professional in that field prior to dissemination, and you are responsible for the accuracy and appropriateness of that information
Disclosure: If legally or contractually required, you must appropriately disclose to your end users or customers that you are using artificial intelligence technology to help inform your decisions or recommendations, and any known risks or dangers of your use of our artificial intelligence technology
Transparency: you may not misrepresent the origin of any response or output from our AI model or related product by claiming or implying such output was created by a human, and you may not remove any markings that are automatically applied to an output to indicate that such output was artificially generated
4. General Terms
We will update this AUP as our technology and the associated risks evolve, or as we learn about unanticipated risks from our users. We will endeavor to provide advance notice of any material updates to you (which may be provided through our products or services that you use or by posting an updated version of this AUP on our website). Continuing to use our products after such updates means you accept the revised terms. This AUP supplements any agreement entered into by and between you and Poolside that governs your use of the Poolside products and services. In the event of any conflict between such agreement and this AUP, this AUP shall prevail with respect to the subject matter covered hereunder, unless otherwise mutually agreed by you and Poolside in the applicable agreement between us.